FAQ

Here is a collection of commonly asked questions. This helmet is worn by more players ages 12 to 25 than all other helmets combined. With that kind of trust from players and coaches it’s no wonder it’s the standard all other helmets are held to.

Q: How do I order a Cascade Lacrosse helmet, eyemask or accessory?

A: All sales go through a Cascade Sports Authorized Retailer. You can find a local dealer by entering your zip code in our Dealer Locator. No one close by? You can phone Customer Service to find an Authorized Online Retailer.800.537.1702

Q: I want to place a Team Order, is there a discount?

A: Team pricing is available through a Cascade Sports Authorized Retailer. Schools, Coaches, Captains, Boosters and any organization may be eligible for team pricing. You can find a local dealer by entering your zip code in our Dealer Locator. No one close by? You can phone Customer Service to find an Authorized Online Retailer.800.537.1702

Q: How long does it take to build a Factory Custom Cascade?

A: ALL Cascade orders are built within 48hrs of receiving the order from an Authorized Retailer. All Cascade products are built in the USA and shipped from Syracuse, NY.

Q: Do you need help returning a Cascade R Helmet for certified modification

A: To return a helmet for certified modification, you can begin the process by clicking this Certified Modification link.

Q: How do I know what size I need?

A: There is no substitute for trying on a protective piece of equipment. Fit is crucial in the product performing at it’s full potential. Both head size & shape will effect what size helmet or eyewear you need.

Q: How should my helmet fit?

A: For details on fit, please refer to our HELMET SAFETY BOOKLET that comes with every helmet or utilize the digital copy for your added convenience HERE. If you would like another Helmet Safety Booklet you can contact Customer Service at 800.537.1702 or email helmets@cascadesports.com. Please put “Helmet Safety Booklet Request” in the Subject field and include your mailing address in the body.

Q: I changed schools/my team changed colors, how do I change my helmets colors?

A: The color of your helmet is permanent; there is no way to change the components. Painting your helmet is not recommended and will void the warranty.

Q: How do I repair my helmet or eyewear?

A: All Cascade helmets have a One Year Warranty and all Cascade eyewear have a Two Year Warranty. If your Cascade product is under warranty, you can contact Customer Service at 800.537.1702 to obtain a Return Authorization (RA) number. All returns must be issued a RA number to be received & processed. To obtain an RA number you will need the serial number from the helmet so please remember to have the helmet near by when you call. The serial number can be found under the left ear pad.

Q: My helmet or eyewear is out of warranty, how do I get it fixed?

A: You can contact Customer Service at 800.537.1702 to find the best action for your product. It’s likely that you should contact a NAERA certified Reconditioner. Customer Service can direct you.

Q: We are starting a new lacrosse program. Are there any programs to help us get up and running with equipment?

A: Cascade Sports has proudly partnered with US Lacrosse on the First Stick Program. The First Stick Program is a grassroots program which assists new lacrosse teams and the growing lacrosse community. The First Stick Program operates under the premise of assisting the development and sustainability of youth and high school lacrosse teams by providing equipment assistance, and educational resources to awarded teams. For more information log onto: www.uslacrosse.org/firststick